Our Mission

Our mission is to render excellence in service to our members while providing the means for enhancing their financial, economic and social well-being, in consonance with co-operative principles.

Our Commitment to You

We are committed to:

• treating our members with respect, courtesy and sensitivity
• meeting our Service Quality standards
• responding quickly and effectively to complaints and compliments
• being fair and responsible when resolving complaints
• seeking a satisfactory outcome for all.

We value your feedback

We work hard to ensure that you always receive an excellent level of service when doing business with us. We want to hear from you when we do things that delight you and when things may go wrong.

When things go right

We encourage you to tell us when we do things right. Complete our Member Feedback Form in-branch or our online form below and give us your positive feedback when any of our employees has served you exceptionally well.

When things go wrong

We know that things may go wrong from time to time. We want you to feel free to contact us with your concerns or complaints.

Please call us at (246) 622-9270 with your feedback, or you may complete the Member Feedback Form in-branch or our online form below.

What we will do

We will commit to providing a response within two (2) business days of receipt of your concern even if a conclusive solution has not yet been reached.

View important excepts from our policy!