Manager, Operational Risk

Risk & Compliance

Reports to:
Head of Risk & Compliance

Risk Officers & Risk Assistance

Job Purpose:
The Manager, Operational Risk is responsible for the implementation and execution of the operational risk management framework and supporting processes across the Group of Companies.

Duties and Responsibilities:

  • Assist the Head of Risk & Compliance in the development, implementation and execution of the Risk Management Framework with a focus on Operational Risk.
  • Assist the Head of Risk & Compliance in the development and communication of a Group and/or entity Risk Appetite statement.
  • Develop and implement mechanisms to ensure the proper identification, measurement, monitoring and reporting of operational risk; including the development and maintenance of KPI reporting and analyses to strengthen oversight.
  • Act as the subject matter expert in providing guidance and direction in matters related to Operational Risk. Lead a team in the analysis and resolution of operational risks that correspond with the Group’s strategic objectives, effectively serving as the second line of defence.
  • Assists the Head of Risk & Compliance in creating an effective communication strategy to promote a culture of risk management within the Group; ensuring that the Risk Framework is consistently and effectively applied.
  • Create and/or maintain Operational Risk Corporate Policies as required.
  • Work collaboratively with the business lines to ensure effective governance and control over operational risk as outlined in the Group’s risk appetite, policies and procedures.
  • Conduct gap analyses for operational risk to identify key areas for additional monitoring.
  • Identify, assess and report on the operational risk inherent in all material products, activities, policies, processes and systems.
  • Assess the reasonableness and design of scenarios and assumptions used in the operational risk stress testing; and, lead the key activities surrounding operational risk stress testing.
  • Ensure integration of key requirements and practices as outlined in regulatory guidance.
  • Identify and/or maintain remedial action plans to ensure that Group is not exposed to identified risks.
  • In conjunction with the Head of Risk & Compliance, develop and execute activities for Independent Review of operational risk across key functions.
  • Develop strong partnerships with senior management to facilitate compliance with operational risk management requirements.
  • Manages, supervises, mentors, coaches, trains, plans, coordinates and evaluates the performance of the employees under his/her remit. Appraises subordinates bi-annually on objective, measurable performance; continually trains and monitors employee’s job performance and service standards.
  • Preparation and distribution of reports as required.
  • Any other duties ancillary or related to the foregoing

Qualifications and Experience

  • Bachelor’s Degree in Management or a related field
  • A minimum of 5 years’ related experience managing operational and liquidity risk within a financial environment.
  • Professional Certification in Risk Management (RIMS) or equivalent.
  • A Master of Business Administration would be an asset


Knowledge/Skills and Abilities

  • Ability to think strategically
  • Excellent analytical skills
  • High level of skill in utilising Microsoft Office suite of products
  • High level of verbal and written communications skills
  • Strong skills in building and maintaining positive working relationships
  • Strong knowledge of the banking industry and regulatory guidelines


Working Conditions

  • Working conditions are normal for an office environment.
  • Long hours outside of normal working hours are required in order to fulfil the requirements of the role.
  • May be required to travel for the effective functioning of this role.



  • Senior Leadership and Supervisory Teams of all operating entities within the group.
  • Credit Union membership and related company clientele
  • Internal and External audit teams.
  • Governmental Agencies
  • Board of Directors
  • Supervisory Committee
  • Risk Management Committee


How to Apply:

Applications should be sent to Patricia Archer, Human Resources Department via

Subject: Manager, Operational Risk

Deadline: March 15th, 2024


We thank all candidates however only shortlisted candidates will be contacted.

  • Online Banking

Call us: (246) 622-9000

Toll-free 1-866-800-6146

Fax: (246) 437-8745


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