Loans Recovery Officer II

Loans Recovery

Reports to:
Supervisor - Loans Recovery

Job Purpose:
Performs the Collection of Outstanding Arrears and the Restructuring of Delinquent Loans/Accounts.

Duties and Responsibilities:

  • Reviews members’ accounts on delinquency and sends out appropriate notices.
  • Collects and analyses data on delinquent accounts from members.
  • The preparation, issue and follow up of notices to members who are one (1) month in arrears within seven (7) days of the month end.
  • Resolves discrepancies pertaining to delinquent members, e.g. EFT records, payroll, automated transfers
  • Interviews and assists delinquent members including recommending financial advice and guidance as required.
  • Prepares and follows up accounts passed to Debt Collectors (e.g. bailiffs/Attorneys-at-Law/debt recoveries agencies).
  • Requests and prepares documentation in relation to:
    o Bill of Sales

    For Outsourcing:
    o Loan Bonds
    o Mortgage Documents
    o Loan files


  • Prepares payments for Debt Collectors (e.g. bailiffs/Attorneys-at-Law/debt recoveries agencies).
  • Perform all the administrative and verification duties related to the repossession and disposal of securities (e.g. vehicle) in accordance with departmental policies and procedures.
  • Provides information and recommendations to the in-house committee on members requiring restoration of borrowing powers and update members’ account with the decisions made.
  • Make requests on member credit ratings to the manager/supervisor for the updating of the various credit bureau records. (e.g. CCBL).
  • Make recommendations based on analysis for the restructuring of loans.
  • Underwrite the restructuring of delinquent loans.
  • Contribute to the collation of data for departmental reports as required.
  • Updates all pertinent information into the collections software package.
  • Initiate and effect payment arrangement pertaining to delinquent loans.
  • Reviews loan files for relevant information and to ascertain all security is up to date in accordance with departmental policies and procedures.
  • Updates member loan accounts (e.g. transfers, correction of due dates and changing of payment frequencies)
  • Undertakes all functions in accordance with established policies, procedures and quality control standards.
  • Sell and cross sells the organization’s products and services.
  • Performs any other duties ancillary or related to the foregoing.


Qualifications and Experience:

Education & Experience Required

  • Associate Degree/Diploma in Banking/Finance or a related equivalent
  • At least 3 years’ experience in either a combination of a collections and loan recovery position as well as a credit underwriting role.

Knowledge Required

  • Good organisational and/or project management skills
  • Excellent interpersonal, networking, negotiation and communication skills.
  • Ability to multi-task and prioritize workload.
  • Excellent customer service skills
  • Team building skills
  • Strong analytical and problem-solving skills
  • Good level of understanding of real estate property valuations, securities and insurances


Desired Behaviours

  • High level of flexibility
  • Target focused, self-motivated and driven.
  • Team oriented
  • Creative problem solver
  • Ability to overcome obstacles
  • Meticulous tendencies
  • High level of confidentiality to handle sensitive information
  • Ability to overcome obstacles and appropriately handle irate members/customers


Working Conditions:

  • Working conditions are normal for an office environment.
  • Work may require occasional weekends and/or evening work.
  • Frequent travel will be required.
  • Infrequent exposure to outdoor elements may be required.



  • Internal and External Customers
  • General Public
  • Government Agencies
  • Other financial institutions
  • Vendors and other service providers


How to Apply:

Applications should be sent to Patricia Archer, Human Resources Department via

Subject: Loans Recovery Officer II

Deadline: March 15th, 2024


We thank all candidates however only shortlisted candidates will be contacted.

  • Online Banking

Call us: (246) 622-9000

Toll-free 1-866-800-6146

Fax: (246) 437-8745


This is where you belong

© Barbados Public Workers’ Co-operative Credit Union Limited