Industrial Relations Manager

Human Resources

Reports to:
Chief Human Resources Officer

Industrial and Employee Relations Officer

Job Purpose:
The Industrial Relations Manager has accountability for all Industrial Relations activity within the Group. This is a hands-on and dynamic role, which involves administering, Union and management practices, resolving disputes, negotiating collective bargaining agreements and handing grievances; IR-workforce intelligence, risk mitigation, promoting best practice in associated policies and processes to encourage effective outcomes.

Duties and Responsibilities:

  • Develop and implement Industrial Relations strategies and initiatives aligned with the Group’s and HR’s strategic plan.
  • Manage the day to day industrial relations activities including leading negotiations. collective bargaining and grievance hearings as well as chairing conciliation hearings.
  • Ensure the production of all relevant information relating to the Collective Bargaining, Grievance and Disciplinary Process including preparation of minutes, letters and associated documents.
  • Work collaboratively with the other members of HR Management to execute the Employee Engagement strategy to effect higher levels of employee engagement and productivity.
  • Work collaboratively with the other members of HR Management to provide human resource consulting services to managers/supervisors to proactively identify, pre-empt and troubleshoot industrial and employee relations risks.
  • Work collaboratively with the other members of HR Management to develop interventions around conflict and HR Risk.
  • Ensure the development and maintenance of relevant IR policies and procedures including the Code of Discipline.
  • Provide guidance the application of relevant policies, procedures and laws to managers and employees across the Group.
  • Manage the performance of direct report to ensure effective performance and the achievement of team goals and strategies.
  • Ensure effective reporting on trends as well as making recommendations for arresting negative trends where required.



  • Monitor and evaluate workforce practices to ensure adherence to labour regulations.
  • Measure effectiveness of IR risk mitigation strategies.
  • Work collaboratively with the other members of HR Management to advise management on matters related to HR terms and conditions of employment.
  • Review employee contracts to ensure compliance on matters such as wages, hours, or conditions of employment.
  • Prepare and submit required governmental reports or forms related to labour relations matters, such as regulatory or compliance documentation.
  • Ensure compliance with Safety and Health at Work (SHAW), Employment Rights Act (ERA) and other relevant legislations across the group of companies.
  • Manage the development and maintenance of Health and Safety programmes and initiatives.


Dispute Resolution

  • Mediate discussions between employer and employee representatives in attempt to reconcile differences and resolve disputes.
  • Investigate and evaluate union complaints or arguments to determine viability.


Collective Bargaining

  • Liaise with union, company or other interested parties to discuss labour relations matters, such as contract negotiations or grievances.
  • Draft rules or regulations to govern collective bargaining activities in collaboration with company, government, or employee representatives.
  • Work with the Compensation & Benefits Manager to create and execute on the negotiations mandate.
  • Ensure collective agreements are articulated and completed.
  • Select and recommend mediators or arbitrators for labour disputes or contract negotiations.


Grievance Procedures and Disciplinary Matters

  • Oversee the preparation of disciplinary letters and the management of the disciplinary process including the selection of the panel.
  • Advise on the procedures and documentation for disciplinary matters, such as written warnings, suspensions or terminations.
  • Provide expert testimony in legal proceedings related to labour relations or labour contracts.
  • Work collaboratively with Attorney’s and the Legal and Corporate Affairs Department to draft and submit correspondence and responses to the Labour Department and Employment Rights Tribunal.
  • Schedule or coordinate the details of grievance, investigatory or disciplinary hearings or other meetings.  Ensure meetings are minuted.
  • Maintain up-to-date knowledge of the legal or regulatory environments.
  • Research case law or outcomes of previous case hearings and advise the Chief Human Resources Officer on approaches to be taken to address relevant matters.



  • Work with the Talent, Training and Development colleagues to train managers or supervisors on topics related to labour relations.
  • Work with the Talent, Training and Development colleagues to develop relevant Industrial Relations interventions.
  • Present Industrial Relations information to different audiences as required.


Other Duties

  • Any other duties ancillary or related to the foregoing.


Qualifications and Experience

  • A Bachelor Degree in Human Resources Management, Employment Law, Industrial Relations or an LLB/LEC.
  • A minimum of 5 years’ related experience in industrial relations at a senior level.
  • Experience of end-to-end industrial relations case management with multiple stakeholders.
  • Demonstrates expertise in industrial relations, including negotiations, case management, and preparation of disciplinary hearings and tribunals up to and including dismissals and appeals.
  • Demonstrates expertise in employee consultation processes and requirements for consultation.
  • Demonstrates ability to provide strategic advice and interpretation of employment laws and collective agreements.
  • A member of CIPD, SHRM or equivalent.


Knowledge / Skills & Abilities

  • Excellent written, verbal and interpersonal communication skills, ability to adapt style and tone to suit the audience, including experience in managing and influencing at executive level.
  • High level of attention to detail.
  • Sound judgement and decision-making in the handling of sensitive employee matters
  • Demonstrates an ability to prioritise a challenging workload and act with urgency, delivering to multiple, on occasion tight, deadlines.
  • Ability to assess risks with Industrial Relations issues and take appropriate steps to achieve resolution of industrial relations cases within the legal framework.
  • Client focused, providing excellent customer service.
  • Solid organisation skills with the ability to simultaneously manage conflicting and demanding clients, priorities and activities in a high-pressure environment.
  • Flexible in adapting to a dynamic, fast paced environment with a positive attitude and a drive for results.
  • Excellent interpersonal, analytical and organisational skills in order to interact with all levels of management and employees.
  • Good counselling and advisory skills balanced with influencing techniques.


Working Conditions

  • Working conditions are normal for an office environment.
  • Occasional high-pressure work commitments.
  • Multiple sometimes competing deadlines.
  • Work may require occasional weekends and/or evening work.
  • May be required to travel for the effective functioning of this role.



  • Senior Leadership and Supervisory teams of operating entities within the group.
  • All employees across the Credit Union Group of Companies.
  • Internal Audit, Risk and Compliance.
  • Governmental Agencies/Employer Associations.
  • Attorneys-at-Law.
  • Professional Qualification Societies.
  • External Vendors.


How to Apply:

Applications should be sent to Patricia Archer, Talent Manager, Human Resources Department via email:

Subject: IR Manager (BPW-101)

Application deadline: 5th July, 2024


We thank all candidates however only shortlisted candidates will be contacted.


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Call us: (246) 622-9000

Toll-free 1-866-800-6146

Fax: (246) 437-8745


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