Submission Deadline: March 16, 2023
The Card Member Services Officer is responsible for supporting the administration of the Credit Union’s Card Products, e-services, Automated Teller Machines (ATMs) and related systems. Resolve member queries and disputes in accordance with policy and procedures relating to card transactions.
- Update system with new application information and follow through to resolve any discrepancies.
- Co-ordinate all duties related to the creation, distribution and disposal of the company’s cards in accordance with departmental policies and procedures.
- Post relevant entries to General Ledger Accounts.
- Respond to Member and colleague requests for issues related to the Credit Union e-services and ATM services and problem resolution.
- Assist with the maintenance of the departmental filing system.
- Monitor ATMs daily to assess and action any issues affecting ATM uptime.
- Prepare and update ATM forecasting workbook daily and take any required action to prevent ATM downtime due to low cash on hand.
- Prepare relevant reports for the Credit Union’s e-services.
- Coordinate Replenishments & Cash Collections by Cash in Transit service providers (e.g. G4S) for off-site ATMs and Thrift Club collections.
- Verify service providers invoices against original service requests to ensure accuracy and identify any trends (e.g. common faults across ATMs or increasing frequency of particular faults) that require escalation.
- Coordinate scheduled ATM maintenance visits by the relevant service provider (e.g. Massy Technologies)
- Prepare the necessary documentation as required for Invoice generation.
- Monitor ATMs as required per relevant procedures and prepare required reports.
- Maintain log of unresolved member queries and follow-up as required.
- Maintain member accounts including the posting of relevant entries (Debit Credit).
- Assist ATM service scores to ensure the ATM network and subsequent processing functions exceeds the member’s needs.
- Ensure existing internal controls and regulatory policies are strictly adhered to.
- Generate, customize and submit reports for various stakeholders.
- Review marketing and operational functionality and make observations and recommendations monthly to the relevant stakeholder.
- Communicate in writing with members, stakeholders, Representative Offices or Branches on completed transaction sets, queries or investigations.
- Follow record retention protocol.
- Closely monitor system performance and institute communication and remedial action.
- Identify and exploit formal and informal professional improvement opportunities on a regular basis as agreed in the personal performance plan.
- Conduct regular reviews of the organization programmes and keep abreast with changes to organization policy, product and service changes and changes to reporting requirements.
- Attend training and seminars as necessary, following established policies and procedures as outlined.
- Cross Training within other areas of the department.
- Provide coverage for the Settlement Officers as required.
- Any other duties ancillary or related to the foregoing.
- Five (5) CXC subjects including Accounting, Mathematics and English with a minimum of 1 year’s experience in a financial services customer-focused environment.
- Working knowledge of an international card would be an asset.
- Strong written, verbal, interpersonal and analytical skills, including ability to interact effectively with members, employees, and management are essential.
- An understanding of the payments industry, e.g. Card Management systems.
- Working conditions are normal for an office environment.
- Work may require occasional weekends and/or evening work.
- Work may require working shift.
Applications should be sent to Patricia Archer, Human Resources Department via e-mail at:
jobs@bpwccul.bb - Subject: Card Member Services Officer (BPW-30)
Deadline: March 16, 2023