CAREER OPPORTUNITY

Submission Deadline: March 16, 2023

The Card Member Services Officer is responsible for supporting the administration of the Credit Union’s Card Products, e-services, Automated Teller Machines (ATMs) and related systems. Resolve member queries and disputes in accordance with policy and procedures relating to card transactions.

Duties and Responsibilities:

• Update system with new application information and follow through to resolve any discrepancies.
• Co-ordinate all duties related to the creation, distribution and disposal of the company’s cards in accordance with departmental policies and procedures.
• Post relevant entries to General Ledger Accounts.
• Respond to Member and colleague requests for issues related to the Credit Union e-services and ATM services and problem resolution.
• Assist with the maintenance of the departmental filing system.
• Monitor ATMs daily to assess and action any issues affecting ATM uptime.
• Prepare and update ATM forecasting workbook daily and take any required action to prevent ATM downtime due to low cash on hand.
• Prepare relevant reports for the Credit Union’s e-services.
• Coordinate Replenishments & Cash Collections by Cash in Transit service providers (e.g. G4S) for off-site ATMs and Thrift Club collections.
• Verify service providers invoices against original service requests to ensure accuracy and identify any trends (e.g. common faults across ATMs or increasing frequency of particular faults) that require escalation.
• Coordinate scheduled ATM maintenance visits by the relevant service provider (e.g. Massy Technologies)
• Prepare the necessary documentation as required for Invoice generation.
• Monitor ATMs as required per relevant procedures and prepare required reports.
• Maintain log of unresolved member queries and follow-up as required.
• Maintain member accounts including the posting of relevant entries (Debit Credit).
• Assist ATM service scores to ensure the ATM network and subsequent processing functions exceeds the member’s needs.
• Ensure existing internal controls and regulatory policies are strictly adhered to.
• Generate, customize and submit reports for various stakeholders.
• Review marketing and operational functionality and make observations and recommendations monthly to the relevant stakeholder.
• Communicate in writing with members, stakeholders, Representative Offices or Branches on completed transaction sets, queries or investigations.
• Follow record retention protocol.
• Closely monitor system performance and institute communication and remedial action.
• Identify and exploit formal and informal professional improvement opportunities on a regular basis as agreed in the personal performance plan.
• Conduct regular reviews of the organization programmes and keep abreast with changes to organization policy, product and service changes and changes to reporting requirements.
• Attend training and seminars as necessary, following established policies and procedures as outlined.
• Cross Training within other areas of the department.
• Provide coverage for the Settlement Officers as required.
• Any other duties ancillary or related to the foregoing.

 

Knowledge, Qualifications and Experience

• Five (5) CXC subjects including Accounting, Mathematics and English with a minimum of 1 year’s experience in a financial services customer-focused environment.
• Working knowledge of an international card would be an asset.
• Strong written, verbal, interpersonal and analytical skills, including ability to interact effectively with members, employees, and management are essential.
• An understanding of the payments industry, e.g. Card Management systems.

 

Working Conditions

1. Working conditions are normal for an office environment.
2. Work may require occasional weekends and/or evening work.
3. Work may require working shift.

 

How to Apply:

Applications should be sent to Patricia Archer, Human Resources Department via e-mail at:

jobs@bpwccul.bb - Subject:  Card Member Services Officer (BPW-30)

 Deadline: March 16, 2023