Department/Division:
Loans Recovery
- Reviews members’ accounts on delinquency and sends out appropriate notices.
- Collects and analyses data on delinquent accounts from members.
- The preparation, issue and follow up of notices to members who are one (1) month in arrears within seven (7) days of the month end.
- Resolves discrepancies pertaining to delinquent members, e.g. EFT records, payroll, automated transfers
- Interviews and assists delinquent members including recommending financial advice and guidance as required.
- Prepares and follows up accounts passed to Debt Collectors (e.g. bailiffs/Attorneys-at-Law/debt recoveries agencies).
- Requests and prepares documentation in relation to:
Repossessions:
o Bill of Sales
For Outsourcing:
o Loan Bonds
o Mortgage Documents
o Loan files
- Prepares payments for Debt Collectors (e.g. bailiffs/Attorneys-at-Law/debt recoveries agencies).
- Perform all the administrative and verification duties related to the repossession and disposal of securities (e.g. vehicle) in accordance with departmental policies and procedures.
- Provides information and recommendations to the in-house committee on members requiring restoration of borrowing powers and update members’ account with the decisions made.
- Make requests on member credit ratings to the manager/supervisor for the updating of the various credit bureau records. (e.g. CCBL).
- Make recommendations based on analysis for the restructuring of loans.
- Underwrite the restructuring of delinquent loans.
- Contribute to the collation of data for departmental reports as required.
- Updates all pertinent information into the collections software package.
- Initiate and effect payment arrangement pertaining to delinquent loans.
- Reviews loan files for relevant information and to ascertain all security is up to date in accordance with departmental policies and procedures.
- Updates member loan accounts (e.g. transfers, correction of due dates and changing of payment frequencies)
- Undertakes all functions in accordance with established policies, procedures and quality control standards.
- Sell and cross sells the organization’s products and services.
- Performs any other duties ancillary or related to the foregoing.
Education & Experience Required
- Associate Degree/Diploma in Banking/Finance or a related equivalent
- At least 3 years’ experience in either a combination of a collections and loan recovery position as well as a credit underwriting role.
Knowledge Required
- Good organisational and/or project management skills
- Excellent interpersonal, networking, negotiation and communication skills.
- Ability to multi-task and prioritize workload.
- Excellent customer service skills
- Strong analytical and problem-solving skills
- Good level of understanding of real estate property valuations, securities and insurances
Desired Behaviours
- High level of flexibility
- Target focused, self-motivated and driven.
- Team oriented
- Creative problem solver
- Ability to overcome obstacles
- Meticulous tendencies
- High level of confidentiality to handle sensitive information
- Ability to overcome obstacles and appropriately handle irate members/customers
- Working conditions are normal for an office environment.
- Work may require occasional weekends and/or evening work.
- Frequent travel will be required.
- Infrequent exposure to outdoor elements may be required.
- Internal and External Customers
- General Public
- Government Agencies
- Other financial institutions
- Vendors and other service providers
Applications should be sent to Patricia Archer, Human Resources Department via jobs@bpwccul.bb
Subject: Loans Recovery Officer II
Deadline: March 15th, 2024
We thank all candidates however only shortlisted candidates will be contacted.