3 SEPARATE ANNUAL REPORT 2026 Training and Development Staff Training Courses During the financial year April 1, 2025 to March 31, 2026, the organization delivered a total of 51 training engagements aimed at strengthening staff capabilities across key functional areas. The training programme encompassed a broad range of topics, including regulatory compliance (AML/CFT/CPF), governance, risk management, leadership development, customer service, and sales effectiveness. In addition, employees benefited from professional development sessions in communication, presentation skills, and business writing, as well as operational training in credit underwriting, lending simulations, and problem loan management. Workplace safety, employee well-being, and ethical conduct were also reinforced through specialized training such as first aid, fire warden certification, and anti-harassment awareness. Collectively, these initiatives supported the organization’s commitment to continuous learning, enhanced performance, and the delivery of high-quality service to members. No. Training Courses 2025-2026 57 Courses 1. Absenteeism 2. Administrative Professional Day 3. AML CFT Training - Supervisors and Managers 4. AML/CFP/CPF Training 5. AML/CFT/CPF Training – All Staff 6. AML/CFT/CPF Training - Department Specific 7. Anti-Harassment, Discrimination & Bullying 8. Barbados Mission on the Seas Training Workshop: Governance in a Volatile World 9. Business Writing Training 10. Conducting Discipline Leading Difficult Conversations 11. Corporate Onboarding 12. Credit Underwriting Training - Leadership Training 13. Customer Service Excellence: Upskilling for the Service Industry 14. Disciplinary Guidelines 15. Economic Outlook 16. Effective Grievance Handling 17. Enhancing Presentation Skills 18. Financial Statements as a Governance Tool - Not an Accounting Exercise 19. Fire Warden Training 20. First Aid Refresher Training 21. First Aid Training 22. Governance Awareness for Staff and Supervisors 23. Health and Safety Committee Member Certification Part 1 24. Intro to Human Resources Management for Non-HR Professionals 25. Managing Challenging Employees: Strategies for Maintaining or Ensuring Well-Being 26. Mastercard Promotion 2026 - Fraud Management No. Training Courses 2025-2026 57 Courses 27. Mastercard Promotion 2026 - Fraud Management (Fraud Management Structure Adjustment / Train the Trainer Workshop) 28. Mastercard Promotion 2026 - Fraud Management (Rules & Tools Optimization) 29. Mortgage Lending Simulation: Risk, Affordability & Long-Term Exposure 30. Open-End Lending Simulation: Lines of Credit & Revolving Exposure 31. Personal Finance Management 32. Plain Language/Market Conduct Guidelines Training 33. Presentation Skills 34. Problem Loan Identification & Workouts Workshop 35. Public Speaking and Presentation Skills for the World of Work 36. Risk Awareness Beyond Lending 37. Robbery Attack Mitigation 38. Sales 101 39. Sales Culture On the Job Coaching & Support 40. Sales Culture Training 41. Sales Excellence Training 42. Sales Leadership Boot Camp Training 43. Sales Leadership Training 44. STARS Service Excellence Training 45. STARS Service Excellence Phase 2 46. Strategic Pathways for Credit Unions: Understanding Options, Implications and Member Outcomes 47. Strategic Planning: From Document to Daily Reality 48. Strengthening Labour Education for a Changing World of Work 49. Suspicious Transaction Reports Workshop 50. Team Building 51. Workplace Safety
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