18 BARBADOS PUBLIC WORKERS’ CO-OPERATIVE CREDIT UNION LIMITED In such an environment, our steps forward cannot be reactive but must be deliberate and forward-thinking, anticipating those changes that may and will come our way. For the upcoming fiscal year and beyond, we must continue our ongoing initiatives to build a more resilient, agile, and member-centric Credit Union. We will continue to work on rolling out the various aspects of our digital transformation initiative that will initially provide the groundwork for members to access modern online and mobile services. As digital transformation gives way to digital maturity, it is our intention to leverage these same platforms to create even more intelligent and personalised member experiences. We have started and will continue to explore the integration of artificial intelligence and data analytics into our operations as we envision and pursue the creation of a Credit Union that automates routine processes, anticipates members’ financial needs, and offers proactive advice through the channels members find most aligned to their needs, consequently freeing up team members to engage in the complex, high-value conversations that build lasting relationships. In a world where data is our members’ most valuable asset, protecting it is has to be one of our biggest commitments and areas of focus, and we must continue to enhance our security infrastructure and framework; moving from a defensive posture to a proactive stance of cyber resilience. Our focus will be on continuing our current initiatives towards enhanced predictive threat intelligence roll-outs and enhancing our security architecture to get it to a level that is as robust and dynamic as the threats it is designed to counter. This is imperative as your confidence in our ability to safeguard their information is critical to our future success. We will also strategically focus on meeting the generational needs of all of our membership demographics to ensure our long-term sustainability. Management Discussion & Analysis (MD&A) (Continued) We value the loyalty of our established members who have built this institution and who have supported us over the years. To honour their legacy, we must ensure our continuity and must actively attract and engage younger generations of members. This involves more than just digital channels; it also requires developing creative products that leverage their love of technology, creating relevant financial literacy programs, and communicating in ways that resonate with their generational aspirations. None of this will be possible without investment in our organisational culture and talent. Our people are the engine of our progress, and we are committed to providing them with the tools and environment they need to excel. To successfully execute these initiatives and achieve our plans, we must be an employer of choice, capable of attracting, developing, and retaining the best talent in a highly competitive market. Our intention is to foster a culture that is strongly anchored in the co-operative principles and ethos, where continuous learning, empowerment of our teams to allow them perform to their true potential, and accountability to the highest standards of performance by all becomes the common standard. Our cooperative principles are not relics of the past; they are the very compass that will guide us through to our desired future-state. By blending our foundational ethos of “people helping people” with a bold, forwardlooking technologically-underpinned, but peoplecentric strategy, we are confident that we will continue to navigate any tests that lie ahead, and will emerge stronger, more efficient, and more deeply connected to the members and communities we are privileged to serve. SAVE TIME ! Apply Online Save time with our hassle-free online loan application. Apply now and enjoy the convenience of a streamlined process from the comfort of your own home. Don’t waste precious time waiting in line or dealing with paperwork. Experience the power of technology and apply online today!
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