BARBADOS PUBLIC WORKERS’ CO-OPERATIVE CREDIT UNION LIMITED | CONSOLIDATED ANNUAL REPORT 2022 18 To this end, and to ensure our ongoing success, we remain committed to the strategic principle determined for the Group i.e. for our Group of companies to be positioned as the leading indigenous financial services provider in the region, making a material difference to the social, environmental and economic wellbeing of our members, customers and the communities in which we serve, underpinned by our sustainable profitable growth. To achieve this objective as a Group, we must and will • acknowledge and implement the transitions that have to be done to ensure we not only remain relevant in the sector within which we operate, but also remain your financial services provider of choice and top of mind in all you do. • accept and embrace the adoption and use of efficient and effective technologies and digital platforms to deliver services to you in the manner that suits you best, acknowledging that this has to be coupled with greater intimacy delivered by passionate, enthused and committed staff. • continue to focus on completing our corporate redesign initiative to ensure our human resources and corporate structures are fit for the future, aligned to deliver on your expectations today but scalable to meet your demands of tomorrow. • continue to review our existing technology infrastructure and future technology investments to ensure we have the necessary systems, tools, products and services across the Group to deliver in the way that guarantees your expectations can be exceeded regardless of your financial circumstance. Additionally, across the Group we remain committed to continuation of work across four key strategic areas identified as critical for our long-term viability and sustainability: • Development of our people and a high-performance corporate culture - creating a constructive environment that fosters collaboration, accountability for individual and collective performance, and customer centricity. • Ensuring brilliant execution in our operations – we will continuously work on improving our business processes, policies and practices in line with the changing needs of the market and our financial commitments • Providing enhanced member and customer focus - we continue to grow by providing our members and customers with products, services and experiences that they value, delivered through the appropriate channel and entity. Our customer propositions are clearly aligned to the different markets and customer segments we serve across the Group. • Creating a sustainable and relevant future - we leverage our strengths and scale, build on our brand value and explore opportunities for profitable growth to ensure our Group’s business sustainability and future readiness. We also utilise our position and strong relationships to influence, advocate for and invest in social, economic and environmental change that benefits the members and customers of our operating entities. As we look ahead, we will continue to put our energies into delivering on these as part of our bigger commitment to supporting our members, customers and communities in their journey to unlocking financial opportunities. We look forward to what the new year will bring, but come what may, our focus will remain continued and constantly fixed on making a difference in your lives, and demonstrating through our actions that today, tomorrow, together, this is where you belong. Management Discussion & Analysis (MD&A) (Continued) Endnotes 1 CAPITA Financial Services Inc.’s Group audit was not finalised and approved as at the time of this report. As we reflect on the subsidiary’s performance, we therefore advise that the synopsis is being given based on the draft financials available as at the time of this report. There is a possibility that the final audited financials will be different to what has been reviewed to provide this synopsis and we therefore do not present it as a final position, but more so as an indicative one at this point in time.
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